What Is Reputation Management for Small Businesses?
As a small business owner, you’re asking “what is reputation management”? How can I get good reviews for my business? How can I know what my customers are saying about my business to their friends and online?
What Is Reputation Management as a Process
At IX Brand SEO Services, we’ve learned that reputation management is a management process. It’s not a one-time event and it’s not reputation damage control. It’s a process that we can help you implement for your business that will help you monitor what your customers think about you, help your best customers leave reviews for you on websites like Yelp and AVVO, and give you constant feedback about your business that you can use to attract new customers.
As a business process, you will incorporate reputation management into the daily operations of your business using the online system that we provide for you. You’ll ask all of your customers for feedback, and your feedback will be collected using the proven Net Promoter Score system. This system was launched with an article in Harvard Business Review called, “The One Number You Need to Grow“.
What Is Reputation Management as a Management Tool
Our IX Brand SEO Reviewability System will provide your business with a Net Promoter Score that has been shown to be an accurate metric to account for customer satisfaction and to predict business growth. The Net Promoter Score is a single number that tracks the relative proportion of your fans and your detractors. The more fans you have, the faster your business will grow.
What Is Reputation Management for Online Reviews
Our IX Brand SEO Reviewability System will encourage your fans to leave reviews for you on the reviews websites you want. If you’re a lawyer, you’ll want reviews on AVVO. If you’re a doctor, you’ll want reviews on Healthgrades. We have tremendous flexibility to update the system to send your happy customers to the reviews websites you want.
Don’t Wait for a Reputation Emergency
We get lots of calls from small business owners who ignored their online reputations until a disgruntled former employee smeared them on Yelp or an unhappy customer ranted on Google. If you implement our System, you’ll have great online reviews that will shield you from the ranter and the ex-employee. Don’t wait for a crisis, get started today!
You can send us an email using the Contact form or give us a call at 281-343-3284.