Photo by Jason Morrison While the concept of online client reviews strikes fear into the hearts of many business owners, lawyers are especially apprehensive. That’s because attorneys are prohibited from disclosing client information, except in very limited circumstances. So a client may complain about the result of a trial and blame the attorney for the […]
Bad Reviews & Your Business
In his Small Business Search Marketing Blog, Matt McGee recently posted an excellent article titled, “5 Ways Negative Reviews are Good for Business.” The following are Matt’s points with some comments I’ve added: They create trust. People are suspicious that reviews are filtered to remove any negative comments. A negative review every now and then […]
Google Maps Business Listings
Google has recently changed the way it returns its Google Maps Business Listings in search results, and these changes will have a huge impact on the way consumers and your customers encounter and use these business listings on the Web. I don’t know exactly when the Google change occurred, but until a few weeks ago, […]
How to Handle a Bad Review
In my last post, I described my experience with an Internet marketing company. As a prospect, not a customer, I was “dissed” by the sales rep when he failed to keep an appointment that he had set up only a few hours before. As a disappointed prospect, I blogged about my experience and used the […]